E-Shop www.astela.eu sells and delivers goods only in the territory of the EU.
Delivery of goods in the EU is carried out only as an additional service and only by our trusted and contractual delivery partners.
Shipping cost is calculated by our e-shop automatically and individually for each order. Many factors do influence the cost of delivery:
Features of the goods packaging;
Number and type of items in the order;
The country of destination and delivery address;
Kind of delivery service;
Not every order can be delivered as one parcel. Some orders are shipped as 2 or 3 parcels. Therefore, based on the above factors, our e-shop can add automatically an additional delivery cost to every item in the order. E-Shop will calculate the total delivery cost of the order and will show it to the customer before getting the order to be paid.
Term the paid goods are delivered is divided into two time periods:
The period, during which the paid order is made, packaged and prepared for shipping. This time for each order is individual, but always takes 1 to 30 working days.
The period, during which the transport company delivers the order to the customer. This period ranges from 2 to 10 working days.
Thus, the total period to get the goods in any EU country ranges from 3 to a maximum of 40 working days. Our Store team always makes the best and necessary efforts to ensure that the customer will receive the goods as quickly as possible, but guarantee the delivery to the customer only within 40 working days.
Our trusted and contractual delivery partner is DPD
Customer friendliness and local competence are special features of DPD service and have always been so, ever since DPD was founded. DPD customers appreciate this – and enjoy working with DPD, because DPD can guarantee them reliability and efficiency.
DPD «door to door» delivery service makes the delivery of the goods ordered from our e-shop convenient and easy, offering flexibility in the delivery of the goods.
Evaluate the advantages of door-to-door courier delivery service:
Delivery of parcels by courier to your selected location;
On-time delivery DPD notifies up to an hour via SMS or e-mail;
Online shipment movement control.
About the courier delivery service
On the parcel delivery day you will receive an SMS-message with the specified delivery time interval +/- 30 minutes. If the offered delivery time or place does not suit you, you can change it by following the instructions given in the message.
You will be able to:
Change the delivery address, the courier would bring the package to the work address, relatives or friends;
Change the delivery time.
If the proposed by DPD delivery conditions suit you - you just need to wait for the courier and get the parcel.
Delivery is made on workdays in the time interval 09:00-18:00. If on the workdays at this time you are at work, it is advisable to specify the business address for delivery.
|Country||The courier delivery cost for window visors in the EU|
|The first Set in the order||Every second Set in the order|
|Estonia||€ 4,99||€ 0,84|
|Latvia||€ 6,96||€ 0,84|
|Lithuania||€ 7,80||€ 0,84|
|Germany||€ 12,00||€ 0,84|
|Austria||€ 12,00||€ 0,84|
|Belgium||€ 12,00||€ 0,84|
|Czech Republic||€ 12,00||€ 0,84|
|Denmark||€ 12,00||€ 0,84|
|Finland||€ 12,00||€ 0,84|
|France||€ 12,00||€ 0,84|
|Luxembourg||€ 12,00||€ 0,84|
|Holland||€ 12,00||€ 0,84|
|Poland||€ 12,00||€ 0,84|
|Slovakia||€ 12,00||€ 0,84|
|Sweden||€ 12,00||€ 0,84|
|Greece||€ 18,00||€ 0,84|
|Hungary||€ 18,00||€ 0,84|
|Ireland||€ 18,00||€ 0,84|
|Bulgaria||€ 18,00||€ 0,84|
|Croatia||€ 18,00||€ 0,84|
|Italy||€ 18,00||€ 0,84|
|Portugal||€ 18,00||€ 0,84|
|Romania||€ 18,00||€ 0,84|
|Slovenia||€ 18,00||€ 0,84|
|Spain||€ 18,00||€ 0,84|
|England||€ 18,00||€ 0,84|
PickUp – the point the parcels can be delivered to.
Not every package can we send to the PickUp or to the every EU-country PickUp. In case the delivery to the PickUp is possible, our e-Store by itself will offer the opportunity to select the appropriate shipping option.
Getting the package from nearest PickUp - quick and easy! When the parcel will be delivered to the PickUp point, you will receive SMS-message and / or notification by e-mail. You will be able to get the parcel at a convenient time for you. Parcel will be stored in a Pickup for 7 days.
You should know:
Parcel will be given to You only on the basis of an identity document (passport, ID-card or driver's license);
If to get the parcel comes your friend or family member he has to have his own identity document, but also he must be aware of the parcel number as well as he must know to whom the parcel was sent.
With additional questions, please contact the Astela customer service department by phone +372 56 36 00 36 or by e-mail email@example.com.